The task
Residents' requests were handled manually — by phone and in spreadsheets; some got lost, and dispatchers spent a lot of time on processing.
What we did
- moved request handling into a single system
- rolled it out and trained the staff in 10 days
- built a simple, clear website with a personal account for submitting requests
Client review
We came to them to automate the processing of residents' requests. Before, everything was manual: calls, spreadsheets, lost requests. Now everything goes into a single system, and our dispatchers work many times more efficiently. They implemented it in 10 days and trained our staff. There are far fewer complaints and lost requests, and residents are happy with how fast we respond. At the same time, we also ordered a website: it turned out simple and clear, with a personal account for submitting requests. We recommend them to colleagues in the housing and utilities sector.
DomService LLC (property management company)
